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Frequently Asked Questions

Answers to the questions parents ask us most often: how long delivery takes across the United Kingdom, how to choose the right shoe size for a baby or toddler, which materials we look for when we select a product, how tracking works, what to do if a size is wrong, and how to get in touch if your question is not covered here.

Where does Cotton Feet deliver?

To the United Kingdom only. Product availability can vary.

How long does delivery take?

Our general estimate is 8–20 working days. The exact journey depends on supplier processing, the destination and the carrier.

Who sells and sends my order?

Cotton Feet is the retailer responsible for purchases completed through this website. A selected third-party supplier may dispatch the parcel directly to you.

How can I pay?

Payment is made securely through Stripe in pounds sterling. All prices on this website are in pounds sterling and that is the currency you are charged in. Cotton Feet does not receive your full card details.

Can I change or cancel an order?

Contact us as soon as possible. We cannot guarantee a change after supplier processing begins. Statutory cancellation and return rights are explained in the Refund Policy.

How do your reviews work?

Reviews are labelled by source. An independent product review was posted by a verified buyer of the exact product on an external marketplace and links back to the original listing. Those are a selection of 4- and 5-star reviews, not all of them, and they do not create a Cotton Feet store rating.

How do sizes and colours work?

Select the exact colour and size shown on the product page. Sizing can vary between products, so compare the listed measurements before ordering. Colours can appear slightly different on different screens.

How do I contact support?

Email support@cottonfeet.store with your Stripe order reference and the email address used at checkout.

Cotton Feet is a UK-focused baby and toddler boutique. Browse the full collection, or read our frequently asked questions, shipping and returns and refund policy.

Support email: support@cottonfeet.store